Refund & credit policy — Saudi Netlinks

1.Scope

This policy applies to the fees service providers pay under our Partner terms. Customers who request quotes are not charged by us.

1.2

Saudi Netlinks is operated by MBIT AS (organisation number 936976271), registered in Norway.

2.Credits for invalid requests

2.1

Report an invalid request within 5 days of delivery and its fee is credited. A request is invalid if:

the phone number is wrong or unreachable;
it duplicates a request already delivered to you;
it is outside your cities or categories.

3.What is not an invalid request

3.1

A request is not credited because:

the customer chose another provider;
the customer did not accept your price;
the customer changed their mind after you made contact;
it was reported more than 5 days after delivery.

4.How to report

4.1

Report in the partner portal or by email to info@saudinetlinks.com. Include the request reference and the reason.

4.2

We review each report and reply by email. We may ask for reasonable evidence, such as call attempts to the number.

5.How credits are applied

5.1

An approved credit appears in your partner account as soon as we have reviewed your report, and is deducted from your next weekly charge on Sunday. If a credit is larger than that charge, the rest is carried over to the following weeks until used.

5.2

If the partnership ends while you still have unused credit, we refund it to the card that was charged.

6.Refunds of billing errors

6.1

If you were charged twice or charged the wrong amount, tell us and we refund the difference to the card that was charged.

6.2

Refunds are made through Stripe. Depending on your bank, a refund usually appears on your statement within 5–10 business days.

7.Before a chargeback

7.1

Please contact us before disputing a charge with your bank. Most questions are resolved quickly by email.

8.Contact

8.1

Billing and credits: info@saudinetlinks.com.